Aggregated and anonymized data from 80k+ sites using tarteaucitron.
smartsupp
requests / 30 days
12.24% consent
Smartsupp: support widgets and consent
Smartsupp is a support, chat or customer relationship service. Loading it may establish a connection with a third-party provider and, depending on its configuration, use tracking technologies or process user data.
tarteaucitron can control the activation of Smartsupp according to the visitor’s choice when its use requires consent.
Managing Smartsupp with tarteaucitron
When Smartsupp is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.
Cookies and storage used by Smartsupp
The current tarteaucitron integration declares 4 cookies associated with Smartsupp:
This list corresponds to the cookies currently declared in the tarteaucitron service definition. The service provider may change its technical implementation over time.
Configuring Smartsupp
Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Smartsupp.
<script>
tarteaucitron.user.smartsuppKey = 'smartsuppKey';
(tarteaucitron.job = tarteaucitron.job || []).push('smartsupp');
</script>Code to remove
Default HTML code to remove from your website:
<script type="text/javascript">
var _smartsupp = _smartsupp || {};
_smartsupp.key = 'smartsuppKey';
window.smartsupp||(function(d) {
var s,c,o=smartsupp=function(){ o._.push(arguments)};o._=[];
s=d.getElementsByTagName('script')[0];c=d.createElement('script');
c.type='text/javascript';c.charset='utf-8';c.async=true;
c.src='https://www.smartsuppchat.com/loader.js?';s.parentNode.insertBefore(c,s);
})(document);
</script>For a complete guide, read the documentation to install tarteaucitron.js.
Privacy information
For detailed information about the processing of data by Smartsupp, cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:
Frequently asked questions about Smartsupp
Does Smartsupp require consent?
Whether Smartsupp requires consent depends on its configuration, the technologies used and the purpose of the processing.
How does tarteaucitron block Smartsupp?
tarteaucitron controls the activation of Smartsupp according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.