Tawk.to chat: GDPR, cookies and installation

Support & Chat
Consent-controlled integration
Tawk.to chat
No cookie listed ↗ Privacy policy
service tawkto
818.8k
requests / 30 days

48.2% consent


Tawk.to chat: support widgets and consent

Tawk.to chat is a support, chat or customer relationship service. Loading it may establish a connection with a third-party provider and, depending on its configuration, use tracking technologies or process user data.

tarteaucitron can control the activation of Tawk.to chat according to the visitor’s choice when its use requires consent.

Managing Tawk.to chat with tarteaucitron

When Tawk.to chat is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.

Cookies and storage used by Tawk.to chat

No cookie name is currently declared in the tarteaucitron integration for Tawk.to chat. This does not necessarily mean that the service processes no data or uses no other browser storage mechanism.

Configuring Tawk.to chat

Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Tawk.to chat.

<script>
tarteaucitron.user.tawktoId = 'ID';
(tarteaucitron.job = tarteaucitron.job || []).push('tawkto');
</script>

Additional code

The following code can already be present on your website and should be kept where the service is used.

<script>tarteaucitron.user.tawktoWidgetId = 'WidgetID';</script>

Code to remove

Default HTML code to remove from your website:

<script type="text/javascript">var Tawk_API=Tawk_API||{}; var Tawk_LoadStart=new Date(); (function(){ var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0]; s1.async=true; s1.src='https://embed.tawk.to/ID/WidgetID'; s1.charset='UTF-8'; s1.setAttribute('crossorigin','*'); s0.parentNode.insertBefore(s1,s0); })();</script>

For a complete guide, read the documentation to install tarteaucitron.js.

Privacy information

For detailed information about the processing of data by Tawk.to chat, cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:

Tawk.to chat privacy information

Frequently asked questions about Tawk.to chat

Does Tawk.to chat require consent?

Whether Tawk.to chat requires consent depends on its configuration, the technologies used and the purpose of the processing.

How does tarteaucitron block Tawk.to chat?

tarteaucitron controls the activation of Tawk.to chat according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.