Aggregated and anonymized data from 80k+ sites using tarteaucitron.
intercomChat
requests / 30 days
43.49% consent
Intercom: support widgets and consent
Intercom is a support, chat or customer relationship service. Loading it may establish a connection with a third-party provider and, depending on its configuration, use tracking technologies or process user data.
tarteaucitron can control the activation of Intercom according to the visitor’s choice when its use requires consent.
Managing Intercom with tarteaucitron
When Intercom is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.
Cookies and storage used by Intercom
The current tarteaucitron integration declares 2 cookies associated with Intercom:
This list corresponds to the cookies currently declared in the tarteaucitron service definition. The service provider may change its technical implementation over time.
Configuring Intercom
Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Intercom.
<script>
tarteaucitron.user.intercomKey = 'intercomKey';
(tarteaucitron.job = tarteaucitron.job || []).push('intercomChat');
</script>Code to remove
Default HTML code to remove from your website:
<script>(function () {
var w = window;
var ic = w.Intercom;
if (typeof ic === 'function') {
ic('reattach_activator');
ic('update', w.intercomSettings);
} else {
var d = document;
var i = function () {
i.c(arguments);
};
i.q = [];
i.c = function (args) {
i.q.push(args);
};
w.Intercom = i;
var l = function () {
var s = d.createElement('script');
s.type = 'text/javascript';
s.async = true;
s.src = 'https://widget.intercom.io/widget/intercomKey';
var x = d.getElementsByTagName('script')[0];
x.parentNode.insertBefore(s, x);
};
if (w.attachEvent) {
w.attachEvent('onload', l);
} else {
w.addEventListener('load', l, false);
}
}
})();</script>For a complete guide, read the documentation to install tarteaucitron.js.
Privacy information
For detailed information about the processing of data by Intercom, cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:
Frequently asked questions about Intercom
Does Intercom require consent?
Whether Intercom requires consent depends on its configuration, the technologies used and the purpose of the processing.
How does tarteaucitron block Intercom?
tarteaucitron controls the activation of Intercom according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.