Elfsight: GDPR, cookies and installation

Support & Chat
Consent-controlled integration
Elfsight
3 cookies listed ↗ Privacy policy + Multiple instances
service elfsight
1.9M
requests / 30 days

19.11% consent


Elfsight: support widgets and consent

Elfsight is a support, chat or customer relationship service. Loading it may establish a connection with a third-party provider and, depending on its configuration, use tracking technologies or process user data.

tarteaucitron can control the activation of Elfsight according to the visitor’s choice when its use requires consent.

Managing Elfsight with tarteaucitron

When Elfsight is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.

Cookies and storage used by Elfsight

The current tarteaucitron integration declares 3 cookies associated with Elfsight:

  • __cfduid
  • _p_hfp_client_id
  • session_id

This list corresponds to the cookies currently declared in the tarteaucitron service definition. The service provider may change its technical implementation over time.

Configuring Elfsight

Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Elfsight.

<script>
(tarteaucitron.job = tarteaucitron.job || []).push('elfsight');
</script>

Additional code

The following code can already be present on your website and should be kept where the service is used.

<div class="elfsight-app-elfsightKey"></div>

Code to remove

Default HTML code to remove from your website:

<script src="https://apps.elfsight.com/p/platform.js" defer></script>

For a complete guide, read the documentation to install tarteaucitron.js.

Privacy information

For detailed information about the processing of data by Elfsight, cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:

Elfsight privacy information

Frequently asked questions about Elfsight

Does Elfsight require consent?

Whether Elfsight requires consent depends on its configuration, the technologies used and the purpose of the processing.

How does tarteaucitron block Elfsight?

tarteaucitron controls the activation of Elfsight according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.