Brevo Conversations: GDPR, cookies and installation

Support & Chat
Consent-controlled integration
Brevo Conversations
No cookie listed ↗ Privacy policy
service brevochat
233.4k
requests / 30 days

37.19% consent


Brevo Conversations: support widgets and consent

Brevo Conversations is a support, chat or customer relationship service. Loading it may establish a connection with a third-party provider and, depending on its configuration, use tracking technologies or process user data.

tarteaucitron can control the activation of Brevo Conversations according to the visitor’s choice when its use requires consent.

Managing Brevo Conversations with tarteaucitron

When Brevo Conversations is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.

Cookies and storage used by Brevo Conversations

No cookie name is currently declared in the tarteaucitron integration for Brevo Conversations. This does not necessarily mean that the service processes no data or uses no other browser storage mechanism.

Configuring Brevo Conversations

Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Brevo Conversations.

<script>
tarteaucitron.user.brevoConversationsId = 'conversationsId';
(tarteaucitron.job = tarteaucitron.job || []).push('brevochat');
</script>

Code to remove

Default HTML code to remove from your website:

<script> (function(d, w, c) { w.BrevoConversationsID = 'conversationsId'; w[c] = w[c] || function() { (w[c].q = w[c].q || []).push(arguments); }; var s = d.createElement('script'); s.async = true; s.src = 'https://conversations-widget.brevo.com/brevo-conversations.js'; if (d.head) d.head.appendChild(s); })(document, window, 'BrevoConversations'); </script>

For a complete guide, read the documentation to install tarteaucitron.js.

Privacy information

For detailed information about the processing of data by Brevo Conversations, cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:

Brevo Conversations privacy information

Frequently asked questions about Brevo Conversations

Does Brevo Conversations require consent?

Whether Brevo Conversations requires consent depends on its configuration, the technologies used and the purpose of the processing.

How does tarteaucitron block Brevo Conversations?

tarteaucitron controls the activation of Brevo Conversations according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.