Aggregated and anonymized data from 80k+ sites using tarteaucitron.
requests / 30 days
70.24% consent
Facebook (Customer Chat): social media and consent
Facebook (Customer Chat) belongs to the social media service category. Social buttons, widgets and features may load resources from third-party domains and transmit information to the provider.
tarteaucitron can delay the activation of Facebook (Customer Chat) until the visitor has made a choice when the service requires consent.
Managing Facebook (Customer Chat) with tarteaucitron
When Facebook (Customer Chat) is integrated through tarteaucitron, its activation is managed according to the visitor's consent choice. The service can therefore be loaded only when the corresponding permission has been granted and the visitor can later change this choice through the consent interface.
Cookies and storage used by Facebook (Customer Chat)
The current tarteaucitron integration declares 9 cookies associated with Facebook (Customer Chat):
This list corresponds to the cookies currently declared in the tarteaucitron service definition. The service provider may change its technical implementation over time.
Configuring Facebook (Customer Chat)
Add the following code to your website after initializing tarteaucitron. Replace the example values with those provided by Facebook (Customer Chat).
<script>
tarteaucitron.user.facebookChatID = ID;
(tarteaucitron.job = tarteaucitron.job || []).push('facebookcustomerchat');
</script>Additional code
The following code can already be present on your website and should be kept where the service is used.
<div class="fb-customerchat"></div>Code to remove
Default HTML code to remove from your website:
<script> (function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>For a complete guide, read the documentation to install tarteaucitron.js.
Privacy information
For detailed information about the processing of data by Facebook (Customer Chat), cookies and applicable retention periods, refer to the documentation or privacy policy published by the service provider:
Facebook (Customer Chat) privacy information
Frequently asked questions about Facebook (Customer Chat)
Does Facebook (Customer Chat) require consent?
When Facebook (Customer Chat) loads third-party resources or uses non-essential tracking technologies, its activation should be managed according to the visitor’s consent choice.
How does tarteaucitron block Facebook (Customer Chat)?
tarteaucitron controls the activation of Facebook (Customer Chat) according to the consent choice recorded for the visitor. The service code is triggered through tarteaucitron instead of being loaded independently from the consent manager.